This policy governs the treatment of funds when a confirmed work day is cancelled. Calculations are applied per scheduled work day, and the CNC Mate application transparently computes and displays the exact settlement amount prior to final confirmation.
When the Employer Cancels
| Notice Window | Employer Refund | Specialist Compensation |
|---|---|---|
| More than 24 hours prior to scheduled start time | 100% full refund | Nil |
| More than 24 hours prior, but employer has exceeded 3 cancellations in trailing 30 days | 90% refund | 10% of day base price |
| Between 2 and 24 hours prior to scheduled start time | 90% refund | 10% of day base price |
| Less than 2 hours prior to start time, or after specialist has reported transit | Day price minus standard call-out charge | Call-out compensation: 2 hours rate or 25% of day base price (whichever is lower) |
Applicable platform service fees and GST are deducted from the specialist payout share in accordance with regular assignment processing.
When the Specialist Cancels
If a specialist cancels a confirmed booking day, the employer immediately receives a 100% full refund. The specialist receives zero compensation for that work day, and repeated unexcused cancellations impact search ranking.
Specialist No-Show Verification
If a specialist has not reported arrival at the factory unit within 30 minutes following the scheduled commencement time, the employer may record an official no-show in the app to initiate an automatic 100% refund for that work day.
Unused Scheduled Hours
If an assignment concludes earlier than scheduled by mutual consent, the employer is charged strictly for hours completed (subject to the specialist minimum booking threshold), and any unused balance is refunded.
Payment Method and Refund Timelines
Refunds are issued directly to the original source card, UPI virtual address, or bank account via our authorized payment partner, Razorpay. CNC Mate authorizes refunds within 24 hours; banking networks typically reflect credits within 5 to 7 business days.